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MCM301 Communication Skills OBJECTIVE QUESTIONS |
MCM301-Communication Skills Quiz #Objective #Questions
1. Careful outlining of topics is helpful for all of the given reasons EXCEPT:
- It improves the clarity of message
- It saves writing time
- It enables to emphasize properly the various topics in the message
- It keeps the suspense in message ✔
- Group members strive to achieve some common purpose
- Group members influence and are influenced by one another
- Group members are interdependent
- Group members must interact face-to-face ✔
- Are the ideas of equal importance presented in a parallel manner?
- Is the sequence of the topics appropriate for the development method I am using?
- Is the sequence of the topics likely to add clarity to my message?
- Are related topics properly shuffled? ✔
- Apathy
- Concern ✔
- Sympathy
- Curiosity
- When the task requires a limited amount of information and skills
- When a quick resolution is essential
- When commitment to the decision is important ✔
- When the task is fairly simple and straightforward
- Planning Stage
- Organizing Stage
- Drafting Stage
- Theater Stage ✔
- Conciseness ✔
- Correctness
- Consideration
- Courtesy
- Use the right level of language
- Check accuracy of words, information, and data
- Use correct grammar and punctuation
- Check font style ✔
- It requires that group members be in the same geographic area
- It requires the use of verbal communication only
- It requires the use of nonverbal communication only
- It requires the exchange of messages whether verbal or nonverbal ✔
- Informal English ✔
- Formal English
- Common English
- African English
- Respect human rights, both legal and moral
- Ask only for info related to the job
- Stress unrelated information/facts ✔
- Structure the questions around the job
12. Bcc stands for:
- Blind carbon copy ✔
- Blind compiled copy
- Branded carbon copy
- Branded compiled copy
13. While you plan to make a good speech, you must be engaged in which of the following?
- Audience-centered approach ✔
- Self-centered approach
- Theme or idea of the subject
- Results
14. When people ask you for information and you can't honor the request, you may answer with:
- Direct approach only
- Indirect approach only
- None
- Both direct and indirect approach ✔
15. In a well written disappointing newsletter all of the following points are important, except:
- Enough detail to make the reason for the refusal logically acceptable
- Explaining the company's policy as logical rather than rigid
- Offering an apology for the decision ✔
- Avoiding negative personal expressions
16. Which of the following is not a part of the writing plan of a reservation letter?
- A fast-start opening which identifies the type of room desired and the days needed
- A section which mentions arrival and departure times
- A section describing the quality of the room you booked in the other hotel ✔
- A courteous, action-oriented closing, which mentions your desire for a confirmation
17. The letters written to book some place like room, hall etc. are called
- Informal social invitation letters
- Reservation letters ✔
- Claim letters
- Order letters
18. Which of the following is not suggested for an appropriate ending of business writing (request letters)?
- Keep the ending paragraph as long as circumstances allow ✔
- State who is to perform the desired action if the action is to be performed by someone other than the reader
- Include reader-benefit material, if appropriate
19. In a direct request letter, request can be presented in:
- Middle paragraph
- Closing paragraph
- First sentence ✔
- Closing paragraph
20. Which of the following is NOT the stage of effective business writing?
- Planning stage
- Organizing stage
- Drafting stage
- Body composition stage ✔
21. While preparing for effective business writing Drafting stage involves all of the following EXCEPT:
- Develop appropriate beginning paragraph
- Compose the body
- Develop appropriate ending paragraph
- Editing ✔
22. Which of the following is NOT a result of incomplete messages?
- Loss of goodwill
- Loss of valued customers
- Loss of sales
- Gaining the good name ✔
23. "His GPA in 2000 (MBA) was 3.9 on a four point scale". Which of the following is a correct and more concrete form of this statement?
- His GPA was 3.9 on a four point scale ✔
- His GPA was good in 2000
- He got a good score in his MBA Program
- All of the given
24. The vocabulary of informal writing is:
- Less difficult ✔
- Tricky
- Intricate
- All of given
25. Which of the following is not a fallacy about resume?
- The purpose of a resume is to list all your skills and abilities
- The more good information you present about yourself in your resume, the better
- If you want a really good resume, have it prepared by a resume service
- The objective of a resume is to kindle the employer interest and generate an interview ✔
26. The suggested plan for a sales letter includes all of the following elements, EXCEPT:
- An opening that could detract the reader's attention ✔
- A section that captures the reader's interest in the product or service you are selling
- A section designed to establish desire and conviction on the part of the reader
- A courteous, action-oriented closing
27. Where do cultural styles of audience in persuasion tend to differ?
- Differ in their responses to persuasive appeals
- Differ in their levels of visible emotion
- Differ in how they regard supporting materials
- All of given ✔
28. Which of the following must NOT be adopted in preparing disappointing news messages?
- Use sales-promotion material whenever appropriate
- Consider using an implicit refusal rather than explicit refusal
- Capitalize on what you can do for the reader rather than what you cannot do
- Use negative words or phrases ✔
29. All of the following functions are performed by a good buffer, except:
- Compliments the reader
- Expresses your appreciation for being thought of
- Assures the reader of your attention to the request
- Indicates your lack of understanding of the reader's needs ✔
30. All of the following is achieved by adopting audience centered tone in a disappointing news message, EXCEPT:
- Accepting that your disappointing-news represents a firm decision
- Understand that, under the circumstances, your decision was fair and reasonable
- Remain well disposed toward your business
- Destroying the receiver's pride ✔
- Seemingly informative
- Presented to change attitudes
- Presented to change behaviors
- All of the given ✔
32. Which statement would be the best close for an adjustment letter?
- We regret the trouble that the faulty keyboard caused you
- Your new keyboard is being air expressed to you ✔
- Your business is appreciated
- You may be interested in upgrading your internal memory with our inexpensive chips
33. The direct plan can be used for:
- Sales messages
- Request refusals
- Claims ✔
- None
34. BC is an abbreviation of which of the following?
- Blind copy ✔
- Branded copy
- Begged copy
- Before copy
35. With the use of which of the following, we reason from specific evidence to specific evidence?
- Analogy ✔
- Logic
- Induction
- Deduction
36. All of the following are correct when it comes to writing disappointing news letters EXCEPT:
- Avoid the use of negative words or phrases
- Avoid making suppositions that are not likely to occur
- Avoid a meaningless closing
- Avoid a neutral or buffered opening ✔
37. Which of the following calls on human reason?
- Emotional appeals
- Logical appeals ✔
- Irrational appeals
- Unreasonable appeals
38. Almost every customer who makes a claim is emotionally involved; therefore; the ___ is usually the best approach for a refusal
- Direct method
- Callous method
- Straight method
- Indirect method ✔
39. All of the following are the different types of buffer EXCEPT:
- Agreement
- Fairness
- Cooperation
- Bad news ✔
40. Which of the following is to make a neutral, non-controversial statement that is closely related to the point of the message?
- Buffer ✔
- Feedback
- Communication
- Talk
41. With the use of which of the following, we reason from a generalizing to a specific conclusion?
- Analogy
- Logic
- Induction
- Deduction ✔
42. To say a clear no or writing a straight refusal in a disappointing news letter; all of the following techniques are useful EXCEPT:
- De-emphasize the disappointing news
- Use a conditional statement
- Tell the audience what you did, can do, or will do, rather than what you did not do, cannot do, or will not do
- Use a non-courteous tone ✔
43. Which of the following is the most correct statement about the interest section of the indirect plan for persuasion?
- Downplay any negative points
- Be positive and brief
- Make action easy
- Show benefits to receiver ✔
44. Which type of goodwill message is most likely to use an RSVP?
- Condolence ✔
- Invitation
- Appreciation
- Holiday greeting
45. Which of the following is NOT true about a congratulatory message?
- The message may be sent to a company relocating to a new building
- The message may be sent to an individual for being elected to an office in a social organization
- The message should focus on the receiver from start to finish
- The message may close by referring to the writer's assistance to the receiver in his or her achievement ✔
46. Which of the following is the characteristic of good news letter?
- Begin with good news ✔
- Use slow opening
- Begin with explanatory details or information
- Don't incorporate a you-viewpoint
47. Which of the following method is the best approach for refusing a claim?
- Direct method
- Callous method
- Straight method
- Indirect method ✔
48. Which of the following calls on human feeling, basing the argument on audience needs or sympathies?
- Emotional appeals ✔
- Logical appeals
- Irrational appeals
- Unreasonable appeals
49. Checking for the accuracy of dated figures, amounts and numbers, misspelled words, topographic errors etc. is done in which stage of writing?
- Organizing
- Drafting
- Editing
- Proofreading ✔
50. Which of the following is the informal report used to communicate with individuals outside of organization?
- Letter ✔
- Memo
- Periodical
- Magazine
51. Letters of invitation include:
- Speaking invitations
- Informal social invitations
- Formal social invitations
- All of the given ✔
52. All of the following are Essential parts of a letter EXCEPT:
- Letterhead
- Salutation
- Subject line ✔
- Signature
53. The courteous close of a direct request letter contains all of the following EXCEPT:
- A specific request
- Information about how you can reached
- An expression of appreciation or goodwill
- Information about your city ✔
54. "Would you please send me information about points of interest and scheduled events for families visiting Murree?" Which kind of letter would be suitable for the given information?
- Direct request letter
- Indirect inquiry letter ✔
- Claim letter
- Order letter
55. In routine requests, it is advised to use direct approach which means:
- Placing the main idea in opening ✔
- Placing the main idea in middle
- Placing the main idea in the end
- Placing the main idea anywhere according to writer's choice
56. Which of the following is the most appropriate opening for an invitation to a fund raising event?
- Explain the purpose of the event ✔
- Give details of the event
- Extend the invitation
- Remind the recipient to bring a checkbook
57. To begin a disappointed newsletter with a negative information, ___ a negative situation
- Eases
- Reduces
- Complicates ✔
- Relieves
58. Which one of the following options refers to complimentary close?
- Dear Sir/Madam
- Yours sincerely, ✔
- Confidential
- Head, Communication Dept.
59. Which of the following is not suggested to improve the effectiveness of the opening paragraph of business writing?
- Use a U-viewpoint in the opening
- Use a fast-start beginning rather than slow beginning
- Use a U-viewpoint and I-viewpoint together in the opening ✔
- Keep the beginning paragraph fairly short
60. Order letters are usually written, when ___ are not available
- Order reports
- Order blanks ✔
- Purchase reports
- Purchase slips
61. All of the following are non essential parts of letter EXCEPT:
- Addressee notation
- Attention line
- Complimentary close ✔
- Subject line
62. All of the following are qualities of effective claim letters EXCEPT:
- An effective claim letter contains you attitude material
- An effective claim letter presents all the facts pertinent to the situation
- An effective claim letter contains threat ✔
- An effective claim letter makes a definite request
63. Like all routine messages, routine requests have all of the following EXCEPT:
- An opening
- A body
- A close
- A center ✔
64. All of the following suggestions help improve the effectiveness of the opening paragraph EXCEPT:
- Make sure the beginning is appropriate for the reader
- Make sure the beginning is inappropriate for the situation ✔
- Use a fast-start beginning rather than a slow beginning
- Keep the beginning paragraph fairly short
65. Due to which one of the following reason the claim letter differs from other positive and neutral messages using the direct plan
- Contains a sales appeal
- Have its explanation omitted
- Places blame on the receiver
- Contains negative information ✔
66. Bpc is an abbreviation of which of the following?
- Blind photo copy ✔
- Blind paper copy
- Blind person copy
- Blind pasted copy
67. Writing a letter to inquire about people involve two considerations. First is the need to respect the rights - legal and moral; second is:
- The need to structure the questions around the job involved ✔
- The need to structure the question according to your own personality and frame of mind
- The need to structure the question keeping in mind the organization you are writing to
- The need to structure the questions with heavy vocabulary
68. All of the following are Important details to include in the letter of invitation EXCEPT:
- The topic of the presentation
- The date and time of presentation
- The venue of the presentation
- The menu of lunch to be given in the end of presentation ✔
69. Order letters are comprised of all of the following distinct content components except:
- Pertinent information about the items being ordered
- Directions for shipping the merchandize
- Quality report of the items ✔
- Method of payment
70. Which of the following type of letter is used to request general information rather than answers to specific questions?
- Direct request
- Indirect request ✔
- Claim
- Order
71. How can the credibility of a presenter be increased?
- Being well dressed and well groomed
- Complimenting the audience
- Demonstrating your sincerity
- All of the given ✔
72. Which one of the following is not required to keep conciseness in writing?
- Including only relevant material
- Adding extra and unrelated information ✔
- Eliminating wordy expressions
- Avoiding unnecessary repetition
- Determine your purpose
- Consider your reader
- Choose your idea
- Proofreading ✔
74. Which one of the following information is true about bar charts, simple column charts and multi-column charts?
- can be used effectively for the same purpose ✔
- can be used to illustrate varied values
- Are usually illegal for visual aids
- Are usually not good visual aids
75. To find the right media for your presentation you need to first determine which one of the following?
- The size of your audience
- Equipment and supply limitations
- The presentation budget
- All of the given ✔
76. All of the following are the characteristics of concrete writing EXCEPT:
- Specific
- Definite
- Vivid
- Vague ✔
77. All of the following are considered as some basic truths about human nature that helps us humanize our business messages, EXCEPT:
- People are self-centered
- People are defensive
- People are perfect ✔
- People expect courtesy
78. All of the following are the elements of effective written communication EXCEPT:
- Courtesy
- Correctness
- Conciseness
- Cleanliness ✔
79. All of the following factors bring the element of completeness in a message EXCEPT:
- Providing all necessary information
- Answering all questions asked
- Giving something extra, when desirable
- Using vivid, image-building tools ✔
80. Which of the following method of outlining speech is generally preferred for negative news messages?
- Direct method
- Indirect method ✔
- Supporting method
- Sustaining method
81. "His black assistant speaks more clearly than he does". Which kind of biasness this sentence shows?
- Gender biasness
- Racial biasness ✔
- Age biasness
- Disability biasness
82. Which one of the following group often meets face to face with a common purpose in mind?
- Informal group ✔
- Formal group
- Universal group
- Standard group
83. ___ is often regarded as an undesirable thing, which prevents the best ideas from being adopted
- Compromise ✔
- Compulsion
- Impulsion
- Perception
84. While using a flip board in presentation, 6x6 formula is used. What does it refers to?
- 6 sentences with 6 different colors on one chart
- 6 words in every sentence written in 6 different colors
- 6 sheets on flip board
- 6 lines, each having 6 words on a sheet ✔
85. The sender analyzes the receiver's knowledge so that he/she could:
- Compose the message at the proper level
- Emphasize receiver benefits
- Choose the approach to use in the message
- Avoid making a negative impression ✔